Configuration · Article 3.7
Auto-reminders: gentle nudges on the EU Late Payment Directive cadence
Toggle one switch and Clozo emails the client at three escalating intervals after an invoice goes overdue — default 3, 7, and 14 days, fully customisable per user.
Chasing overdue invoices is the part of freelancing nobody wants. Auto-reminders take the work off your plate — and, more importantly, take the awkward phrasing off your plate. The three reminders are pre-written in your default language and the client's language; you can edit the templates per locale or accept the defaults. The cadence (3 / 7 / 14 days) is the industry-typical "polite, firmer, formal" sequence aligned with the EU Late Payment Directive 2011/7/EU.
Step by step
Open Settings → Preferences → Auto-reminders.
Toggle
Send overdue reminders.Adjust the cadence (optional).
Defaults are 3, 7, 14 days after due date. Change
reminder_days_1,reminder_days_2,reminder_days_3to whatever fits your relationships. Set any of them to 0 to skip that reminder slot.Save.
Future invoices that go overdue will trigger the configured emails automatically.
Watch the Timeline.
Each reminder sent appears as a
Reminder sentevent on the proposal Timeline, with the day number (day 3,day 7, etc.) and the recipient.Override per client (advanced).
Some retainer clients pay net-30 by contract; firing a reminder at day 3 would be embarrassing. Disable auto-reminders globally and re-enable only for clients you actually want to chase, or set per-proposal payment terms longer than the global reminder offset.
Why this works this way
The Late Payment Directive (Directive 2011/7/EU on combating late payment in commercial transactions) is the legal backdrop here. For B2B transactions, it sets a default 30-day payment term, allows interest to accrue at the European Central Bank reference rate plus 8 percentage points from the day after the due date, and entitles you to a flat €40 recovery fee (Art. 6) without having to prove anything. Most EU member states have transposed this into national law (in Germany: §288 BGB; in France: Art. L. 441-10 Code de commerce; in the Netherlands: Art. 6:119a BW). Clozo's third reminder cites the directive by name — a polite signal to the client that you know the law and that further escalation has a defined legal foundation.
The escalation is intentional. Reminder 1 (default day 3): friendly check-in, "just making sure you saw the invoice". Reminder 2 (default day 7): firmer, references the original due date and includes the invoice link prominently. Reminder 3 (default day 14): formal, cites the late-payment-fee provisions and references the original Service Agreement. After reminder 3, Clozo stops emailing automatically — at that point the relationship needs a phone call or a debt-collection agency, not another template.
Troubleshooting
Keep reading
Configuration
Profile fundamentals: the six fields every invoice needs
Six fields turn a blank account into one Clozo can build legal invoices from — name, country, language, currency, tax regime, and address. Three are required to send anything at all.
Lifecycle
Status: In work — deposit settled, project running, final invoice ready
You're between the deposit and the final payment. The final invoice is pre-rendered and ready to issue when you finish. Clozo doesn't track project progress here — you do — but it's listening for you to say `done`.
Quick Start
Get paid: what happens after your client signs
The moment your client clicks `Sign`, Clozo issues the deposit invoice, sends a payment-request email, and starts watching for the money to arrive. Here's the play-by-play.